Terms and Conditions

Securing your booking

A refundable deposit of 50% of the total booking value will be taken at time of booking in order to secure your reservation.

Cancellation & Terms and Conditions

Please note that we are currently not taking deposits to secure bookings at this time.

Bookings cancelled within 48 hours of your arrival will automatically be forfeited, the full amount will be charged if the room is not re-let. All cancellations are subject to administration fee of £25, this will be waived if the deposit is kept on hold and used towards a future booking. Deposits that are kept on hold will be forfeited after one year. For bookings of two rooms or more, please see our conference/events terms and conditions.

Check In / Out Time

Check In - 3:00pm, Check Out - 11:00am
Evening Dress CodeSmart Casual wear, jeans and trainers are not accepted in the restaurant.

Children under 8 years of age are unable to dine in the restaurant. Residents' children between 8 and 16 years of age are welcome to use the swimming pool between 4.00pm and 5.00pm daily when accompanied by an adult. Children under 8 years old are not permitted to use any of the spa facilities.


Charge of £15.00 per dog per night. Although dogs are welcome they are not permitted in all public rooms. If any damages occur during your stay, charges will be added to the final bill.


Our little list of rules

We have truly endeavoured to keep our rules to the barest minimum, and these apply both in the hotel and at the Spa, as follows:

  • Children under the age of 8 are not permitted in our Restaurant after 7.00pm.  However, we'd be delighted to serve a delicious High Tea, which can be arranged at an earlier time for your little ones.  Please speak to reservations for more information.
  • Children under the age of 8 are not permitted in the Spa, including the swimming pool.
  • Children aged between 8 and 16 can use the swimming pool, but only between:4.00pm and 5.00pm on Monday to Saturday, and 2.30pm and 5.30pm on Sundays