Frequently Asked Questions
Over the years we have been asked lots of questions about our lovely hotel and spa, so we’ve put this list together to help you with your most likely conundrums! A member of our friendly staff will be delighted to assist you with any queries when staying. However, if after reading this, you remain 'challenged', please do call us on 01591 620202 or drop us an e-mail: firstname.lastname@example.org
The pool, hot tub and gym are open and all bookable in 30 minute timeslots between 7:30am -7:00pm each day. If you would like to book any treatments you can email the spa directly: email@example.com
Yes. Our dining times run from 6:30pm - 8:45pm each evening. The lounge is also open between 12noon - 5pm for light lunches, Afternoon Teas, Cream Teas and sandwiches.
Yes we are taking afternoon tea, lunch and dinner bookings for non-residents. Prior booking is essential.
This is no problem, however we do require prior notice. If you would like to book an Afternoon Tea, please note that a minimum of 24 hours notice is required.
Groups of all sizes are now able to book with us.
We require a £50 per room per night non-refundable deposit in order to confirm your booking. Should you need to cancel your booking we will hold your deposit for up to 2 years to be used aginast future bookings with us.
Our Covid-19 procedures are available to view here and will be sent to all customers booked to stay prior to arrival.
You are welcome to arrive prior to your check in time of 3pm should you wish to have a light lunch, use the spa or perhaps have a wander around our grounds.
Check out is 11am. Once again, if you wish to can stay longer but we do ask that you vacate your room by 11am. If you would like a late check out there is a £50.00 charge up until 3pm, but please advise recpetion of this.
We no longer require guests to wear a face covering unless you wish to do so.
There is currently no curfew in place.
Yes, we have dog friendly rooms and areas in the hotel. There is a small charge of £20 per dog per night.
Our dress code is smart casual. We ask no shorts or trainers.
Children under the age of 8 years are not permitted in our spa or dining room for evening meal. Children between the ages of 8 and 16 years are permitted to swim between 4pm and 5pm daily.
Dinner is served from 6.45pm to 8.45pm daily. Please ensure you let the Reception team know of any dietry requirements prior to arrival. We automatically reserve a table for you. We ask that you let us know if you will not be eating with us.
Check-in is from 3.00pm onwards and check-out is by 11.00am.
This is possible, but cannot be guaranteed. If the room is available before 3.00pm, we will show you to your room.
Yes, however it must be arranged during your stay and discussed with reception, as it may not be possible. There is a £50 late check-out fee.
We welcome guests all year round, but we offer some very special packages during Christmas and New Year and will be delighted to welcome you then. Please contact us for further information.
Onsite, we have a par 3; 9-hole golf course, putting green, croquet lawn, tennis court, fabulous full size snooker table and an award winning restaurant.
Please confirm any cancellations in writing; usually via e-mail to: firstname.lastname@example.org
Please see our cancellation policy for further information.
Yes we can provide Z Beds (camp beds) for children under 16. The charge for this is £30 per child per night. Evening meals for children will then be charged individually in addition to this.
Builth Wells is the nearest town, just 7 miles away; 10-15 minutes by car.
The Spa is open from 7.30am until 7.00pm daily. Treatments are available from 10.00am until 5pm each day.
To avoid disappointment, we recommend spa treatments are booked in advance. There is the possibility the Spa has a cancellation and you may then be able to book a treatment when you arrive.
No, these spa treatments will not be confirmed as they are only requests. Reservations will receive the booking and pass the requests on to the Spa team, who will then contact you directly.
We have a 15m indoor heated swimming pool, sauna, hot tub, well equipped gym, health and beauty treatments and a coffee shop.
Our Chefs are happy to cater for all diets and allergies including vegetarians, gluten free, dairy free etc. Please let reservations know at the time of booking.
We serve Welsh breakfast between 8.00am and 10.00am 7 days a week.
We serve dinner between 7.00pm and 9.00pm 7 days a week. We also serve High Tea for little ones under 8 years, not permitted at Dinner.
We can hold up to 100 for the Wedding Ceremony; 150 for the Wedding Breakfast and 200 for the Evening Reception.
Please discuss your requirements with one of our wedding coordinators.
Please note: We absolutely adore weddings but, in consideration of other guests, for large gatherings we offer exclusive hire only, and will be delighted to quote for your wedding party or special event on this private basis. Small events can, of course, be accommodated in any of our Function Suites.
Yes we certainly do! Please call us on: 01591 620202; send us an e-mail, or simply fill out our online form on our ‘Contact Us’ page.
Yes, we have several rooms which can be used for conferences and we also offer overnight accommodation. Please speak to one of our conference coordinators for more information.
We most certainly do, and they prove very popular too! We sell gift vouchers for almost anything from:
… and you can purchase these gift vouchers online too – simply click the button here and follow each simple step; it’s as simple as that! You may also, of course, purchase gift vouchers by telephone or e-mail.
Most vouchers are valid for 12 months from the date of issue, but please check the small print on you voucher, just to be sure!
All vouchers must be used by the expiry date or they will be forfeited, if you’re not sure when your voucher expires, please give us a call on: 01591 620202