Frequently Asked Questions
Over the years we have been asked lots of questions about our lovely hotel and spa, so we’ve put this list together to help you with your most likely conundrums! A member of our friendly staff will be delighted to assist you with any queries when staying. However, if after reading this, you remain 'challenged', please do call us on 01591 620202 or drop us an e-mail: firstname.lastname@example.org
The spa is currently open for a small selection of treatments, you can see these on our website or alternatively please call for more details. The pool, hot tub and gym are all bookable in 30 minute timeslots between 7:30 - 5:30.
The resturant is now open. Our dining times run from 6:30pm -8:45pm each evening. The lounge is also open between 12 noon - 2pm for light lunches and again from 3pm-5pm for Afternoon Teas, Cream Teas and sandwiches.
Unfortunatley we are not currently serving Sunday Lunches.
We are able to take bookings for non-residents, prior booking is essential.
This is no problem, however we do require prior notice for all non-residents. If you would like to book an Afternoon Tea, please note that a minimum of 24 hours notice is required. All non-residents will need to provide details for Track and Trace.
We are currently not taking group bookings of more than 6 adults before January 2021 to ensure that we comply with the government guidlines.
All vouchers made with the hotel which have an expiry date between 15th of March 2020 – 31st of December 2020 have been extended to 30th of June 2021. This will ensure you have plenty of time to use it.
We require a 50% deposit in order to confirm your booking. We do understand this is difficult for our customers during the uncertainty of Covid-19 (whether you have symptoms or are in a local lockdown. Etc.). Should you need to cancel your booking due to Covid-19, please call to speak to the receptionist to discuss the best option for you with reagrds to your deposit.
Our Covid-19 procedures are available to view here and will be sent to all customers booked to stay prior to arrival.
We are unable to offer any early check ins or late departures. This is to ensure our housekeeping team have the optimal time available to keep our hygiene standards at the highest rate possible.
We do require all guests to wear a face covering unless they are being seated for food and/or drinks.
Yes, we have dog friendly rooms and areas in the hotel. There is a small charge of £15 per dog per night.
Our dress code is smart casual. We ask no shorts or trainers.
Children under the age of 8 years are not permitted in our spa or dining room for evening meal. Children between the ages of 8 and 16 years are permitted to swim between 4pm and 5pm daily.
Dinner is served from 7.00pm to 9.00pm daily. We automatically reserve a table for you. We ask that you let us know if you will not be eating with us.
Check-in is from 3.00pm onwards and check-out is by 11.00am.
This is possible, but cannot be guaranteed. If the room is available before 2.00pm, we will show you to your room.
Yes, however it must be arranged during your stay and discussed with reception, as it may not be possible. There is a £50 late check-out fee.
We welcome guests all year round, but we offer some very special packages during Christmas and New Year and will be delighted to welcome you then. Please contact us for further information.
Onsite, we have a par 3; 9-hole golf course, putting green, croquet lawn, tennis court, fabulous full size snooker table and an award winning restaurant.
Please confirm any cancellations in writing; usually via e-mail to: email@example.com
Please see our cancellation policy for further information.
Yes we can provide Z Beds (camp beds) at £25 and cots at £15 per night.
Builth Wells is the nearest town, just 7 miles away; 10-15 minutes by car.
The Spa is open from 8.00am until 8.00pm daily. Treatments are available from 9.00am until 6pm each day.
To avoid disappointment, we recommend spa treatments are booked in advance. There is the possibility the Spa has a cancellation and you may then be able to book a treatment when you arrive.
No, these spa treatments will not be confirmed as they are only requests. Reservations will receive the booking and pass the requests on to the Spa team, who will then contact you directly.
We have a 15m indoor heated swimming pool, sauna, hot tub, well equipped gym, health and beauty treatments and a coffee shop.
Our Chefs are happy to cater for all diets and allergies including vegetarians, gluten free, dairy free etc. Please let reservations know at the time of booking.
We serve Welsh breakfast between 8.00am and 10.00am 7 days a week.
We serve dinner between 7.00pm and 9.00pm 7 days a week. We also serve High Tea for little ones under 8 years, not permitted at Dinner.
We can hold up to 100 for the Wedding Ceremony; 150 for the Wedding Breakfast and 200 for the Evening Reception.
Please discuss your requirements with one of our wedding coordinators.
Please note: We absolutely adore weddings but, in consideration of other guests, for large gatherings we offer exclusive hire only, and will be delighted to quote for your wedding party or special event on this private basis. Small events can, of course, be accommodated in any of our Function Suites.
Yes we certainly do! Please call us on: 01591 620202; send us an e-mail, or simply fill out our online form on our ‘Contact Us’ page.
Yes, we have several rooms which can be used for conferences and we also offer overnight accommodation. Please speak to one of our conference coordinators for more information.
We most certainly do, and they prove very popular too! We sell gift vouchers for almost anything from:
… and you can purchase these gift vouchers online too – simply click the button here and follow each simple step; it’s as simple as that! You may also, of course, purchase gift vouchers by telephone or e-mail.
Most vouchers are valid for 12 months from the date of issue, but please check the small print on you voucher, just to be sure!
All vouchers must be used by the expiry date or they will be forfeited, if you’re not sure when your voucher expires, please give us a call on: 01591 620202